All Bikes and Large parcles are sent via Interlink or DHL, Smaller parcles are sent via Royal Mail

  Delivery Notes

• Orders for Next Day must be placed before 1pm Monday to Friday
• Next Working Day orders placed before 1pm on a Friday will be delivered on a Monday
• Unfortunately at present we can only offer delivery to the UK mainland.
  If you require delivery elsewhere please contact us for a quotation.

  Stock

• We have over 95% of the products you see on our website in stock.
• If we know the item is out of stock we will display this on the same page as the individual product and where possible state when we expect new stock to arrive.
• If collecting in store please phone us to check stock availability first.

  Order Processing Times

• Orders are normally despatched within 24 hours.
• You will be notified by e-mail or telephone of any Stock shortages and given an estimated time of delivery.

  Payment

• We accept all major credit and debit cards
• We also accept PayPal

  On-Line/In-Store Price

·         Please note: The price of our products that you see on our website may sometimes be slightly cheaper to our in store price. This is mainly due to on-line special offers that we have running from time to time.

  Home Delivery

• After you submit your order to us, we will immediately email you back with confirmation that we have received your order. Please check your inbox for this email immediately after placing your order, and that the order details are correct. Please allow a few minutes for the email to arrive.
  Remember: please check your spam/junk folder if you haven’t received our email in your inbox after a period of time. If you encounter further problems then email us using the contacts page.
• We will then process your order and send you an email confirming that your parcel has been despatched along with a delivery tracking reference if applicable.
• Your payment will only be processed when the goods are in stock and ready for dispatch.
• We will despatch the goods to your specified UK address. Your order will generally be delivered between 8.00am and 5.00pm - Monday to Friday. We are unable to guarantee a specific delivery time. Please make sure that someone will be in between these times on the delivery day to accept and sign for the parcel. If there is nobody in when the courier calls, then they will normally leave a card. You can then contact them to arrange delivery for another day or collect the delivery from your local depot.
• PLEASE NOTE:  If you receive a note from a courier please contact them within five (5) days, otherwise the goods may be returned to us. If you then want the goods re-sent there will be a fee, please see our terms and conditions for full details.
• Please Note Also: That due to rough handling by all carriers, no matter who they are, damage to goods in transit can occur. We urge our customers to check the parcel before signing for it.  When you sign for a parcel you are signing that it is in ‘Good Condition’. This is extremely important if we are to have any chance of claiming for damage to goods in transit.  We are unable to accept responsibility for damage if the goods have been signed for and accepted in 'Good Condition'. If on checking the parcel you find the goods to be damaged please refuse delivery and inform us of the problem straight away.

  Collect in Store

• If you choose to collect in-store, please email us your order via the contacts page. Payment will be taken when you collect in-store. When your order is ready for collection we will contact you again via email to tell you, so that you can arrange a convenient time to come in and collect your purchases. When you come in you must bring with you the order acknowledgement email that we send you and then pay in full for the goods. Please do not send us any payment details via the contacts page.

  How Your Bike Will Arrive

• All our cycles are removed from the original packaging. They are then fully serviced in our workshop and any extras you have purchased for your cycle will be fitted at this point. The bicycle is then re-boxed and sent to you. When the bike arrives, you will need to re-fit the front wheel, fit the pedals and tighten the handle bars, we will supply you with an allen key tool and pedal spanner free of charge for this purpose. If you require any assistance during re-assembly, please contact us on 020 7267 9522